Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Afghanistan : 10 - 15 business days
  • Albania : 5 - 10 business days
  • Algeria : 10 - 15 business days
  • Andorra : 15 - 25 business days
  • Angola : 10 - 25 business days
  • Anguilla : 10 - 25 business days
  • Antigua and Barbuda : 15 - 25 business days
  • Argentina : 15 - 20 business days
  • Armenia : 10 - 20 business days
  • Aruba : 10 - 25 business days
  • Australia : 15 - 20 business days
  • Austria : 5 - 10 business days
  • Azerbaijan : 10 - 20 business days
  • Bahamas : 10 - 20 business days
  • Bahrain : 10 - 20 business days
  • Bangladesh : 10 - 20 business days
  • Barbados : 15 - 25 business days
  • Belarus : 10 - 20 business days
  • Belgium : 5 - 10 business days
  • Belize : 15 - 25 business days
  • Benin : 10 - 20 business days
  • Bermuda : 15 - 25 business days
  • Bhutan : 15 - 25 business days
  • Bolivia : 10 - 20 business days
  • Bosnia and Herzegovina : 10 - 20 business days
  • Botswana : 10 - 20 business days
  • Brazil : 15 - 25 business days
  • Brunei : 10 - 15 business days
  • Bulgaria : 10 - 15 business days
  • Burkina Faso : 10 - 15 business days
  • Burundi : 10 - 20 business days
  • Cambodia : 10 - 20 business days
  • Cameroon : 10 - 20 business days
  • Canada : 15 - 20 business days
  • Cape Verde : 10 - 20 business days
  • Chad : 10 - 20 business days
  • Chile : 10 - 20 business days
  • China : 15 - 25 business days
  • Colombia : 3 - 5 business days
  • Cyprus : 10 - 20 business days
  • France : 5 - 10 business days
  • Germany : 5 - 10 business days
  • Greece : 5 - 10 business days
  • Ireland : 5 - 10 business days
  • Italy : 2 - 3 business days
  • Japan : 15 - 25 business days
  • Myanmar (Burma) : 10 - 20 business days
  • Netherlands Antilles : 15 - 20 business days
  • New Zealand : 15 - 20 business days
  • Portugal : 5 - 10 business days
  • Russia : 10 - 20 business days
  • Saudi Arabia : 10 - 15 business days
  • Spain : 5 - 10 business days
  • The Netherlands : 8 - 15 business days
  • United Kingdom : 5 - 10 business days
  • United States : 10 - 15 business days
  • North America : 15 - 20 business days
  • Europe : 5 - 10 business days
  • Australia, New Zealand and Oceania : 10 - 20 business days
  • Asia Pacific : 20 - 25 business days
  • Latin America and the Caribbean : 15 - 20 business days
  • North Africa and the Middle East : 10 - 20 business days
  • Sub-Saharan Africa : 15 - 20 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Manutenzione

It is really recommended to keep jewelry away from chlorine, salt water, sauna or any chemicals such as hairspray, oils, lotions, perfume and so on. Store in a jewelry box or bag; take off to sleep, shower, swim or exercise; keep shiny with 100% cotton or jewelry cloth. Use only a polishing cloth to clean.

Imballo e confezione regalo

Each piece of jewelry will come to you in a beautiful gift pack with care instruction, I can personalize upon request the cards with colors and quotes.

Ordini personalizzati e su misura

I can personalize your pendant, with a painting, a writing, a photo or a picture of your loved ones.

Can you pay me back, return or exchange my item?

This is a very small business, so please understand that I can't allow returns simply because you no longer want the jewel. All of our creations have 5 or more pictures so you can see the shape and read the size of the item, where the post on the jewel is, and how the jewelry will sit on your neck or wrist, or ear. I begin processing your order often immediately after you order it - I pay the shipping price, print the shipping label, and begin making the item. For this reason, I can not offer any refunds after you have purchased your item. If there is an error on my part, the item is broken or damaged, or you believe you have been misled on the item, I will be happy to work with you and make sure you are happy with your product.

Time Shipping

Before buy, please read the shipping policies and time delivery. For each jewel there is a time to make it before to be shipped. All jewelry are handmade and I ship from Italy, so please understand that it's not an industrial production

Legal imprint